Job Requirements
Job benefits
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Free food & beverages
Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
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Skills
Job description for Customer Service Inside Sales (CSIS) Executive at PT Esco Bintan Indonesia
- Coordinate with sales team to handle the related documents received from field sales.
- Maintain tracking of incoming sales and delivered units.
- Review Order Confirmations from Order Processing and send updates to customers on the order details and scheduling.
- Liaise with Production to ensure timely delivery
- Maintain rapport with customers by examining complaints; identifying solutions; and suggesting improved methods and techniques.
- Consolidate respective sale documents to pass to Accounts Department upon successful delivery, installation and commissioning.
- Manage and organize sales documents.
- Meet ISO Objective comply with ISO 9001, ISO 14001 and ISO 13485 requirements.
- Interact with customers to provide information in response to inquire about products and services.
- Handle and resolve customer’s complaints.
- Co-ordinate order processing and shipment of goods.
- Help customer to decide what type of products would best suit their needs together with product specialist.
- Diploma / bachelor’s degree in economics/engineering, preferably specialized in sales and marketing. Degrees in other fields are welcome
- Candidates with experience in handling paperwork and achieving customer satisfaction preferred
- Proficient in MS Office like MS Word, MS Excel, MS Power Point, Outlook etc
- Good attitude and shows responsibility
- Understanding of production and marketing techniques, including production processes and sales analysis
- Able to work under pressure
- Good in spoken and written English is a must, Good in spoken and written Mandarin is a plus
- Willing to be placed in Lobam, Bintan Kepulauan Riau
- Fasilitas dormitori bagi karyawan luar pulau
- Bonus performance akhir tahun dan uang kompensasi
- Lingkungan kerja yang berada dekat dengan tempat tinggal
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