Job description for Customer Service - Global at WeCopy Trade
Company Description:
WeCopy Fintech is a global technology company headquartered in Canada, with over 16 years of experience in driving innovation through transformative technology solutions. As a market leader, WeCopy Fintech is recognized for delivering cutting-edge technology services that redefine industry standards. The organization is committed to providing exceptional solutions to clients worldwide.
1. JOB DESCRIPTION:
- Support customers with account registration, verification (KYC), deposit/withdrawal, and system usage.
- Handle customer inquiries via chat, email, and phone.
- Monitor and process feedback related to transactions, accounts, and system issues.
- Communicate with the trader community and introduce the IB (Introducing Broker) partnership program.
- Coordinate with other departments to implement customer care campaigns and expand the user community.
- Work with agencies related to content translation and post publishing.
2. CANDIDATE REQUIREMENTS:
- Good communication skills, positive attitude, good listening and problem-solving skills.
- Experience in Customer Service Finance
- Basic knowledge of financial markets, Forex/Crypto trading is a plus.
- Experience using customer support tools (ticket systems, chat platforms, etc.) and knowledge of financial transactions and payment processes is a plus.
- English Fluent
3. BENEFITS:
- Basic salary: USD 500/month.
- Professional working environment with opportunities to grow in international projects.
- Full working equipment provided.
- In-depth training in the financial field.
- Location: 45 Nguyen Quy Canh Street, Binh Trung Ward, HCMC
- Working time: Monday to Friday (off Saturday & Sunday): 08:30 – 18:30
