Job Requirements
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Skills
Job description for Customer Service Executive at CTY TNHH Digital University
- Greeting customers and providing all the needed info like booklets, brochures
- Answering hotline calls/inbox chat messages within the set response time
- Maintaining reporting system related to contracts, groups, school class feedback system
- Issuing customer receipts and processing scans of contracts submitted by sales department
- Collecting payments via POS/mPoS based on sales team request for new sign ups
- Collecting attendance reports of students & arranging schedule with Program Director and teaching department
- Maintaining positive & sustainable relationships with current customers (parents & students) for re-enrollments.
- Being the all-in-one contact point for customers to contact as well as handling all queries/problems/issues to increase customers’ satisfaction.
- Managing retention and student customer satisfaction
- Maintaining administrative tasks related to in-school supplies, facility maintenance
- Working with vendors to prepare for events and set up events.
- College Degree or University Student (this is a full-time position, 44 hours per week)
- Fluent in Vietnamese and intermediate or higher level of English
- Proven experience/knowledge and high interest as a Client Relationship oriented person
- Problem-solving skills & attitude
- Excellent communication skills
- Aptitude for fostering positive relationships with current customers and new customers
- Customer-oriented mindset
- Base salary: 7.000.000-9.000.000 VND depending on experience (Gross/month)
- Young and foreign working environment
- On-going professional development & training programs
- Support from an experienced and dedicated management team
- 13th month salary & social insurance as per the law requirements
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