Job description for Customer Service Executive (Omni-Channel) Thu Nhập 15 Triệu+++ at CÔNG TY CỔ PHẦN PMAC
A. JOB DESCRIPTION:
- Provide accurate and satisfactory answers to customer queries/ concerns via phone, email, webchat, Linkedin, Facebook…and other social media interactions within service level agreement.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Make follow-up calls to inform customers about further response or checking to make sure all their issues are successfully handled.
- Follow communication “scripts” when handling different topics, understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
- Keep records of all conversations in the call center database in a comprehensible way
- Complete all required training courses to expand knowledge and performance level
- Support stores and other departments in matters related to Customer Services
- Do survey via calling to better understand customer insight and behavior
- Comply with the Company’s processes, procedures, regulations, and standards
- Implement other tasks at line manager assigned
B. JOB REQUIREMENTS:
- College/University graduated with major related to Business Administration, Commercial, Foreign Trade, Marketing, or Information Technology, etc
- Minimum 1 year experience in customer service/call center/ receptionist/secretary
- English proficiency at 4 skills.
- Candidates with one of the following languages: Korean, Japanese, Chinese at intermediate level does not required high level of English
- Proficient in using Excels is preferred
- Good situation handling, listening and communication skills
- Good writing and communication skills, good tasks, and time management skills
C. JOB BENEFITS:
Continuos Learning and Developing Environment:
- Opportunity to learn, create networks and relationships with senior candidates and leading organizations in the industry, participate in seminars, sharings
- Get a chance to use modern recruitment tools, participate in the company’s system building stage, digital transformation, ERP and continuous development opportunities
- Participate in trend analysis, learn analytical thinking from leaders, get suggestions and quickly deploy innovative, high-value solutions
- Participate in skills training courses, branding, etc according to the training program of the enterprise
- Many opportunities for Promotion in Career, development in the field of training, human resource development and other areas in the HR department depending on passion and ability
- Culture and Colleagues
Young, Dynamic and Friendly working environment
- Professional working characteristic, high intensity, punctuality
- Supportive manager and Board of Directors
Salary and Benefits
- Compatitive Salary
- Fair, professional capacity assessment system, six – months’ s evaluation
- Many opportunities in Career’s Promotion
- Health Insurance, Social Insurance, Private Insurance,..
- Join the Company on Birthdays, Team building, Volunteering, Company Trip, Year End Party, monthly internal activities, ...
- 13th month salary bonus and the company's remuneration and welfare policies
GENERAL INFORMATION:
- Time: Monday to Saturday (8 A.M to 5:30 PM)
- Location: 22B Ơ2 Linh Dam Peninsula, Hoang Liet Ward, Hoang Mai District
