Job description for Customer Service - Đóng BHXH full lương at Chi nhánh công ty TNHH DYM Medical Center Việt Nam tại Hà Nội
1. Job description:
Receive and respond to customers' inquiries and complaints via phone, email, chat, or in person: 20 %
Coordinate with relevant departments to handle customer requests/complaints: 20%
Provide accurate information about products/services and company policies to customers: 20%
Monitor and handle customer requests quickly, accurately, and effectively: 20%
Prepare related periodic reports: 10%
Propose solutions to improve service quality, ensuring the retention of existing customers and the development of new customers: 5%
Perform other tasks as assigned by the direct manager: 5%
2. Requirements:
- From 1 -3 years of Experience in Customer Service, Sales Support or related position.
- Proficient in Word, Excel
- Medical background or experience in handling medical records is preferred
- Honest, well-organized, and detail-oriented- Strong sense of responsibility at work
- Positive attitude and willingness to take on new tasks- Flexible and able to work under high pressure
3. Benefits:
- Competitive salary, negotiable based on qualifications and experience.
- Performance-based bonus aligned with company results and individual performance.
- Allowances for lunch, transportation.
- Performance review conducted 4 times per year; promotion considered twice per year based on individual capability and DYM’s strategy at each stage.
- Annual company activities such as year-end parties, etc.
- Full-salary social insurance contribution; 24/7 accident insurance.
- 12 annual leave days per year; additional 3 menstrual leave days for female employees.
- Annual health check-ups and flu vaccination.
- Preferential pricing program for DYM services for employees and their family members.
About us:
DYM Medical Center is an international general clinic system originating from Japan, currently present in five countries: Japan, Thailand, the United States, Vietnam, and Indonesia.
DYM Medical Center Vietnam (“DYM”) has been operating since 2020 and proudly marks its growth with three modern general clinics located in Ho Chi Minh City and Hanoi. We provide healthcare services in accordance with Japanese standards, including corporate health check-ups, work permit medical examinations, labor export health check-ups, vaccination, and outpatient treatment.
DYM’s mission is to deliver high-quality healthcare services to the community, guided by three core pillars: Quality – Information Security – Continuous Improvement.
We build a professional and transparent working environment that values employee development. Join DYM Medical Center Vietnam to grow together and create sustainable value.
