Job description for Customer Service - Cantonese/Mandarin at Innovature Consulting Inc.
WHAT YOU WILL BE DOING:
- Respond to complex inquiries, complaints, and requests from Chinese-speaking customers
- Troubleshoot issues effectively and resolve them within defined SLAs
- Document case details accurately in CRM and follow up proactively
- Identify recurring issues and suggest process improvements
- Coordinate with internal teams (e.g., technical support, billing) to solve cross-functional cases
WHAT WE ARE LOOKING FOR:
- 1–3 years of experience in a customer service or client support role
- Fluent in Chinese (native or near-native level) and proficient in English
- Strong problem-solving and conflict resolution skills
- Ability to multitask and work in a fast-paced, structured environment
- Familiar with handling KPIs such as CSAT, FRT, and resolution time
WHAT WE OFFER:
We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:
- A competitive monthly salary based on your ability
- 13th month Tet bonus & bi-annual performance bonus
- 12 Annual leaves + 2 Sick leaves
- Annual salary review
- Attractive employee awards
- Social insurance and healthcare insurance upon Vietnam Labor Code
- PTI insurance package, and annual health check
- An English-speaking environment
- An open culture that spurs creativity, innovation, and inclusivity
- A variety of training courses for your career development
- Diverse activities to foster relationships, including company trips, year-end party, employees‘ birthdays
- An open-space office, a cafeteria, and a range of modern equipment
- Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)
WORK LOCATION: The District Tower, 159C De Tham, Cau Ong Lanh Ward, HCMC.
WORKING HOURS: 9AM – 6PM (Mon – Fri)
