Job description for Customer Service - Billback at ATI Business Group
Purpose of the Role:
ATI Business looking for a Customer Service-Billback staff to assist one of our client’s operations, as you will track billback invoices and follow up with the suppliers, assisting the customers in using the client’s tools and handling customer’s billback inquiries.
Conduct tracking, follow up, and collection of billback invoices.
Proactively contact suppliers as needed to ensure payment of outstanding billback invoices.
Maintain precise records.
Assisting the customers with answering inquiries or using the client’s tools
Carefully follow instructions and pre-established guidelines to perform assigned tasks.
Ensure that all work is processed according to the team’s minimum standard.
Report any issues or system limitations to the direct supervisor.
Excellent communication skill in English (English test score 70+)
Have 2+ years of working experience in Customer Service with English communication skill
Have a hospitality or travel industry background
Willing to work in shifting mode including public holidays
Willing to work at Central Jakarta (Harmoni, Batu Tulis, Gambir)
ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.
ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+ independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.
We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.
Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 4 million talent and 50,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, and Taiwan.