Quận Bảy

Xuất phát từ niềm tin từ những ngày đầu xây dựng thương hiệu, Genkin luôn tâm niệm phải và luôn mang đến những giải pháp tốt nhất cho khách hàng trong quá trình sử dụng dịch vụ từ khâu tư vấn, theo dõi đơn hàng và giao, nhận hàng hoá. Hơn cả sự hiếu khách, trên cả sự chuyên nghiệp, bản thân chúng tôi, những người sáng lập hay từng cá nhân trong tập thể nhân viên Genkin luôn áp dụng chặt chẽ nghệ thuật Omotenashi: “hết lòng chăm sóc khách hàng một cách 

GenKin

Vietnam

HR Recruitment

POSITION TITLE: CUSTOMER SERVICE ASSOCIATE (NIGHT SHIFT)

Genkin is looking for an outgoing Customer Service Associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. This is a critical part of our mission to deliver timely, accurate and professional customer service to all Genkin customers.

This position requires an action-oriented, flexible problem solver who will assist customers in expediting orders and correcting post-delivery problems.

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● Support in answering client queries about product specifications and uses via Facebook and Zalo. Maintaining client relations from Japan and Vietnam.

● Resolving phone, walk-in, mail, and email customer inquiries.

● Identifying customer needs, handling their claims about the loss or damage during the transportation.

● Forwarding and transferring inquiries to relevant individuals and departments in order to solve customer's concern.

● Ensure that all data are inputted in ERP and are up to date for customers and GM (General Manager) to track.

● Utilize new sales opportunities through maintaining good relationships and turn them into long-term partnerships.

● Be proactive in collecting customer's feedbacks to improve Genkin’s CRM platform as well as optimizing the service.

● Follow up with your clients to understand and meet their needs.

● Understand Genkin's philosophy and be able to demonstrate it in your daily works.

● Maintain and reflect Genkin’s values, mission and vision daily

● Humble, respectful, responsible, and grateful

● Roll-up-your-sleeve attitude and eagerness to learn

● Hold yourself accountable for your decisions and actions .

● Responsible for Genkin’s reputation during employment.

● Balancing customer expectations & business needs.

● Ensure and work shift on time (4 P.M - Midnight)

● Strong communication & negotiation skills.

● 6 months of customer service experience, preferably in a related field.

● Genkin offers a high and competitive salary, up to 10,000,000 vnd for CSA positions.

● Genkin has an awesome and inspiring work environment and business culture.

● Genkin is all about work efficiency, our ERP has an automatic report system, where you can work more productively and avoid tedious tasks.

● Our office is located at the center of District 7.

● Genkin provides our employees with high-quality equipment from Apple, Samsung, Dell, and Sony because we want you to do your best at work.

● We are dedicated to offering unlimited growth opportunities.

● International business travel: Have opportunities to apply for citizenship, travel overseas and work in Japan.

● Legality: Genkin ensures that our employment contracts are transparent, and your health care benefits will be fully provided.

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