Job description for Customer Service Agent at TALENTA SANTAI INDONESIA
Our Client, Bayu The Label is a fast-growing swimwear & resortwear brand designed in Bali and sold worldwide through our webshop and retail partners. Our customers are in Europe, the UK and beyond; our fulfilment partners are in the Netherlands and the UK. You'll join a small team where customer experience is taken personally.
What you'll do
- Answer customer emails and inquiries: orders, sizing, shipping, returns — friendly, fast and precise
- Support returns processing with our NL and UK fulfilment partners (we'll train you on the systems)
- Triage order issues and complaints in our case system (Monday.com) and escalate what needs escalating
- Draft responses to customer reviews (Trustpilot) for approval
- Keep backorder and pre-order lists accurate so production knows what customers are waiting for
- Back up the Head of Customer Service so no customer ever waits because one person is unavailable
Requirements
- Excellent written English (most customer contact is written; Dutch is a bonus, not required)
- 1–2 years in customer service, e-commerce support or similar — or the empathy and precision to learn fast
- Structured: you follow processes, log everything, and hand over cleanly
- Calm with frustrated customers; you solve, not blame
- Based in Bali, we can support relocation
Nice to have: Shopify, Trustpilot, 3PL/fulfilment portals, Monday.com, spreadsheets
We offer: a real role in a small international team, training on all systems, a clear job description and growth path (we take this seriously — you'll notice), competitive local salary.
Process: CV + short motivation in English → written task (reply to two sample customer emails, ±30 min) → interview with manager → short interview with CEO. Start: as soon as we find the right person.
Starting date: 1 september 2026 prefered
