Job description for Customer Relations Executive at Tata Motors Indonesia
Key Responsibilities
- Build and maintain strong relationships with customers to ensure long-term satisfaction and loyalty.
- Serve as the primary point of contact for customer inquiries, requests, and concerns.
- Follow up on sales transactions, vehicle deliveries, collections, and after-sales services.
- Coordinate with Sales, Service, Finance, and other internal departments to ensure timely issue resolution.
- Monitor customer satisfaction and proactively follow up to enhance the customer experience.
- Maintain accurate customer records, databases, and interaction history.
- Prepare customer service reports and related documentation.
- Support customer visits, events, promotional activities, and relationship-building initiatives.
- Ensure compliance with company policies and customer service standards.
- Escalate complex customer issues to the appropriate stakeholders when necessary.
- Perform other duties assigned by the Sales Manager.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Management, Communication, or a related field.
- Minimum 2 years of experience in Customer Service, Customer Relations, Sales Support, or Sales Administration.
- Strong communication and interpersonal skills.
- Customer-oriented with excellent problem-solving abilities.
- Detail-oriented and well organized.
- Proficient in Microsoft Office (Excel, Word, and PowerPoint).
- Able to work independently and manage multiple priorities.
- Good command of English, both written and spoken.
- Willing to work on-site in Head Office, South Jakarta.
