Customer Relation Supervisor
Job benefits
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Job description for Customer Relation Supervisor at Pt. Wahana Internet Nusantara
We are Internet Service Provider company locate in KARAWANG, seeking an innovative Customer Relations Supervisor to ensure customer needs can be met and increase sales of existing customers. In this role, you will be :
JOB DESCRIPTION :
1. Responsible for the performance of the Customer Relation Team.
2. Coordinate implementation of the customer relation strategy to achieve target's.
3. Manage company & customer communication, develop and maintaining profitable relationship with customers.
4. Ensure application of customer relations procedures, rules and standard are fully implemented.
5. Analyze & create suggestions for improvement of customer relations procedures & standard.
6. Coordinate customer relations & marketing survey (e.g customer satisfaction, etc) that needed to made marketing strategy and to know company market position.
7. Ensure complaints and request from customers or prospective customer followed up by relevant department.
8. Prepare and analyze monthly report on customer complaints and give suggestions to reduce complaints.
9. ensuring RTFM (Real Time Floor Management) runs well.
10. Give training or refresher training related to customer relations to the team or employee related to customer.
11. Ensure customer relation team's communicate latest product info or promotions to the customers.
REQUIREMENT :
1. Minimum D3 or equivalent from any major
2. Minimum 3 years experience in the same position
3. Fluent in English
4. Good communication skills.
5. Have strong analytical skills.
6. Able to handle conflict and solving problem.
7. Working location in Karawang
About the company
Sebagai pionir ekosistem digital di Karawang, Jawa Barat, PT Wahana Internet Nusantara (BNET) Internet Service Provider, mempunyai misi untuk bergerak dalam menghasilkan teknologi dan inovasi dalam infrastruktur jaringan (internet network infrastructure) yang berkelanjutan dalam menciptakan ekosistem digital dan jaringan internet yang merata di seluruh Kabupaten Karawang.
Komitmen kami sebagai perusahaan asal Karawang untuk membantu digitalisasi dan menyediakan ekosistem digital di Karawang kami realisasikan dalam berbagai pelayanan. Tidak terbatas pada penyediaan jaringan internet, kami berinovasi dalam pelayanan full-package IT service termasuk di dalamnya pelayanan, managed service (network management, data support, IT support), smarthome, dan CCTV Online. Berbagai inovasi pelayanan yang kami berikan ini didukung oleh para praktisi profesional yang memiliki latar belakang profesional di bidang informasi teknologi.
Kami percaya, teknologi dapat membawa perubahan dalam setiap aspek kehidupan menuju yang lebih baik lagi. Dengan kualitas dan pelayanan yang optimal, pemanfaatan teknologi pada kehidupan pun menjadi lebih maksimal.
Office address
Jl. Dr. Taruno no 127A. Adiarsa Barat. Karawang. Jawa Barat Similar jobs for you
