Customer Experience Manager
Job benefits
- Health and wellness benefits
- Medical coverage
Must have skills
Job description for Customer Experience Manager at Hukumonline.com
Requirement
- At least 5 years of experience in Customer Experience/ Process Improvements/ Transformation Strategy
- Experience in B2B Business Model from Technology industry
- A Bachelor/ Master’s in Business, Industrial Engineering, or relevant
- Able to work cross functionally
- Customer oriented mindset
- Excellent communication skill
- Excellent problem solving skill to identify and analyse opportunities for improvements
- Strong attention to detail to run an effective operation team
- Influencing skill to voice out customer feedback to high-level stakeholder within organisation
Responsibility
- End to End understanding of Customer Lifecycle management
- Reduce the churn rate and improve customer’s relationships, dedication, and satisfaction.
- Work with the sales team and customer service team, identifying growth and operational efficiency opportunities, upselling and cross-selling, analytical thinking and problem solving, and ensuring a customer-first approach
- Involve in cross-functional working to identify and design Customer Experience improvement initiatives, deliver change into the business that will drive both excellent Customer Experience and positive financial outcomes.
- Create/Review all the process and SOP from customer acquisition to retention and ensure all issues are resolved
- Manage the voice of customers and extract insights that are useful to business.
- Ensure the proposed improvements is implemented and well executed
- Analyse top customer issues to drive product solution
- Implement best-in-class customer service standards
About the company
We are a leading regulatory technology company in Indonesia. There are so much potentials and exciting innovation in this field.
Office address
Jl. TB Simatupang No.5, RT.5/RW.7, Ragunan, Kec. Ps. Minggu, Kota Jakarta Selatan, Daerah Khusus Ibukota JakartaSimilar jobs for you
