
Customer Experience Intern
Job description for Customer Experience Intern at Bareksa Portal Investasi / Bareksa.com
- Memproses transaksi subscription, redemption, switching reksa dana nasabah di SABO
- Memproses (upload) data transaksi subscription, redemption, switching reksa dana nasabah di S-Invest
- Rekonsiliasi transaksi subscription, redemption, switching reksa dana nasabah on daily basis
- Melakukan konfirmasi transaksi mutual fund ke Manajer Investasi dan Bank Kustodian
- Monitoring retur dana redemption reksa dana nasabah
- Melakukan eskalasi ke Direct Supervisor terkait dengan transaksi Reksa Dana nasabah apabila mengalami kendala
- Melakukan pengecekan good fund untuk dana subscription (cek mutasi rekening bank)
