Skills
Job description for Customer Care Intern at PT NUSA INTI SATU ARTHA (DOKU)
1. Communicating with Customer through various official Channels such as calls/ emails/ Telephony or other customer care service inquiries by implementing decided procedure & Service Standard to Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Follow up with customers, provide feedback based on decided Service Quality Standard to Ensure customer satisfaction and provide professional customer support.
3. Give Respond, Proceed & Monitor customer queries, track progress of solvency, route, and redirect problems appear to correct resources to follow up the queries accurately & based on service quality standard.
4. Escalate unresolved queries to the next level of support, then follow up until the case close to Solve the queries accurately & based on service quality standard.
5. Keeping records and update data of customer interactions, process customer accounts, and file documents to ensure the data can are complete, accountable and reliable for any related decision or analysis.
6. Active in updating, keep Up & knowing Doku product inside and out to be able to respond customer queries accurately based on Services Quality Standard.
7. Active in giving input for improvement based on working process problem identification for the purpose of realizing continuous improvement in Expert Care team.
About the company
Transaction is the lungs of the breathing economy, that is why our first step starts with a big dream to pave the way towards a freedom of transaction. Since 2007, DOKU has been the first electronic payment system and risk management company in Indonesia.
From paying and getting paid to transferring funds, all are possible with DOKU. For more than one decade, we have grown together alongside large and medium scaled companies to personal sellers from various lines of business, ranging from transportation, tourism, insurance, retail, donation, communities and many more. Collaboration with partners such as local and international banks, also non-banking institutions has strengthened our reputation as a trusted local electronic payment solution.
Our business grows together with our partners’ business. Thus we have built a payment ecosystem that is supportive and strengthens theirs. The formation of three product pillars that responds to all business needs across all layers of society has marked our transformation from “The Better Way to Pay” and becoming “Think Beyond Payments”. The three winning product pillars comprise of Payment Gateway and Transfer Services for Corporate, SMEs, Start-ups, Local and International MSMEs. The last product pillar, Collaborative Commerce, is designed to empower communities and personal usage.
Office address
Artha Graha Building, 11th Floor, Sudirman Central Business District, St. Jend Sudirman Kav. 52-53, Jakarta 12190Company gallery
