Job description for Cross-Border Operation Manager at RPO Solutions
KEY RESPONSIBILITIES
"A. End-to-End Cross-Border Operations Management
- Design and continuously improve OnPoint’s Cross Border operating model.
- Define how brands move products from Vietnam to US consumers.
- Build operational frameworks covering:
+ First Mile
+ Fulfillment
+ Inventory
+ Customer Service
+ Reverse Logistics
- Ensure operational scalability and efficiency.
B. Supply Chain & Operations Strategy
- Develop operational strategies that support business growth.
- Establish logistics and fulfillment network.
- Evaluate and select operational partners.
- Drive cost optimization initiatives.
- Improve service level and operational reliability.
C. Operational Governance
- Create governance and control mechanisms across the operation.
- Define operational KPIs and SLA framework.
- Build reporting and performance management system.
- Manage operational risk and compliance.
- Lead issue escalation and resolution framework.
D. Team Building & Organization Development
- Build and develop the Cross Border Operations organization.
- Design team structure and workforce planning.
- Recruit and develop operational talent.
- Establish operating standards and ways of working.
- Build future operational leaders.
E. Process Excellence & Automation
- Lead continuous improvement initiatives.
- Standardize SOPs and workflows.
- Improve operational efficiency.
- Drive automation and system implementation.
- Develop scalable operating playbooks.
F. Strategic Partnership Management
- Build long-term partnerships with operational vendors.
- Fulfillment partners.
- Logistics providers.
- Warehousing partners.
- Customer service partners.
Ensure partner ecosystem can support future growth objectives."
