CRM Manager
Job benefits
- Remote work options
Must have skills
Job description for CRM Manager at Glints Indonesia
About This Role
We are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organizations realise their human potential by joining great organisations, learning the right skills and building great teams.
We’re looking for a CRM Manager to join our Growth team, to developing a marketing campaign via multiple channels (mainly limited to Email, Web Push Notification & App Push Notification) crafting new engagement content, managing system triggers, and implementing marketing strategies to drive user activities & retention.
What You’ll Be Doing
You will be responsible for the end-to-end process of CRM Activities for particular missions, from planning, execution, optimization, and reporting to respective stakeholders.
In this role, you will:
- Drive strategy for omni-channel expansion in order to engage members and improve retention and growth (This includes channel strategy for email,web push, and in-app push)
- Create, maintain, monitor and optimize CRM programs, including crafting content, managing system triggers, increased personalization, targeted segmentation, etc
- Own all KPIs and metrics in order to proactively optimize and develop all CRM programs to create the best customer experience.
- Collaborate with marketing teams and across teams, including product, engineering, and data to achieve the collective CRM vision.
- Spotting ways to improve usage of the CRM tool through automating tasks & flows.
- Lead development of the roadmap for a clear A/B testing framework of new and existing programs to increase growth and improve retention
- Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology.
Why You Should Join Us
- Key strategic role & contributor: you will have a chance to create and execute CRM Campaign Management as part of the Growth Team.
- Work with a regional team: you will have a chance to join a young dynamic team where you can give you an opportunity to work across functional teams around the region.
Who We Are Looking For
- At least 3 years of CRM campaign management experience
- Analytical mindset with exceptional critical thinking capabilities.
- Familiar with CRM tools (e.g. MoEngage, Netcore, CleverTap, Braze, Insider etc)
- Strong online marketing strategy (audience understanding, channels knowledge, conversion rate optimization).
- Problem-solver, critical and logical thinker, and fast-learner.
- Strong communication skills to build & maintain collaborative relationships with the stakeholders and to share the reports & insights of the campaign performance.
- Fluent in english.
Let’s Realise Human Potential.
We are building the #1 tech-enabled recruitment platform in Greater Southeast Asia that helps people build their dreams by joining great organisations, learning the right skills and building great teams.
We have impacted many lives but there’s still plenty to be done. If you’re ready to grow and make an impact, you’ve come to the right place.
What is Glints?
Glints is an online talent recruitment and career discovery platform with an enduring purpose of contributing to a world where people and organisations can realize their human potential.
Our tech-enabled approach to recruitment and career discovery connects more than 1.5 million candidates to their next dream opportunities, has supported more than 30,000 companies in finding top talents, doubled recruiter efficiency, and has raised more than US$30M+ from best venture investors in Asia to-date.
Our agility and firm hold on our core purpose and values has allowed us to remain resilient and thrive through tumultuous times.
We are proud to be recognized by LinkedIn as one of the Top 10 Startups in Singapore in 2020.
Who We Are
At Glints, personal and professional growth are just as important as business growth. That's why we created the Glints Culture Code: #RIIBCOH. It defines our values, is what guides our decisions and actions, and is what makes us special.
#RIIBCOH:
- Relentlessly Resourceful: Whatever it takes, just make it happen (ethically)
- Integrity: Have courage, be guided by the truth, don’t be afraid
- Impact: Missionaries, not mercenaries
- Beginners’ Mindset: Stay humble, don’t be attached to ego
- Customer Obsessed: Customers First
- Ownership: Care intensely about the mission and take responsibility
High Standards: Dream big and deliver epic outcomes fast
Where we work
Since Glints was founded in Singapore in 2013, we've rapidly grown our footprint across Greater Southeast Asia to operate in Indonesia, Singapore, Vietnam, Hong Kong and Taiwan.
About the company
Let’s Realise Human Potential.
We are building Southeast Asia’s largest talent platform for career development and recruitment that helps people build their dreams by joining great organisations, learning the right skills and building great teams.
We have impacted many lives but there’s still plenty to be done. If you’re ready to grow and make an impact, you’ve come to the right place.
What is Glints?
Glints is a career development and recruitment platform with an enduring purpose of contributing to a world where people and organisations can realize their human potential.
Our tech-enabled approach to recruitment and career discovery connects more than 1.5 million candidates to their next dream opportunities, has supported more than 30,000 companies in finding top talents, doubled recruiter efficiency, and has raised more than US$10M+ from best venture investors in Asia to-date.
Our agility and firm hold on our core purpose and values has allowed us to remain resilient and thrive through tumultuous times.
We are proud to be recognized by LinkedIn as one of the Top 10 Startups in Singapore in 2020.
Who We Are
At Glints, personal and professional growth are just as important as business growth. That's why we created the Glints Culture Code: #RIIBCOH. It defines our values, is what guides our decisions and actions, and is what makes us special:
- Relentlessly Resourceful: Whatever it takes, just make it happen (ethically)
- Integrity: Have courage, be guided by the truth, don’t be afraid
- Impact: Missionaries, not mercenaries
- Beginners’ Mindset: Stay humble, don’t be attached to ego
- Customer Obsessed: Customers First
- Ownership: Care intensely about the mission and take responsibility
- High Standards: Dream big and deliver epic outcomes fast
Where We Work
Since Glints was founded in Singapore in 2013, we've rapidly grown our footprint across Greater Southeast Asia to operate in Indonesia, Singapore, Vietnam, Hong Kong and Taiwan.
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