Counselor
Skills
Job description for Counselor at Maxi
About Maxi
Maxi is a community-based well-being app for working professionals. Maxi empowers employers to transform the way they build a happier workplace and trust their employees. We acknowledge that mental health is just as important as physical health. Our app helps professionals to improve and enhance themselves.
The Role
We are looking for Counselors to help provide direction and support our enterprise client segment as a specialist. You will actively help clients build coping mechanisms to guide them through stressful situations. Your duties will also include listening to clients, asking necessary questions, and developing effective strategies to improve their mental well-being and performance.
As a counselor, you do not advise the clients, but seek to help them to understand themselves better and find their own ways to cope with or resolve problems. Excellent verbal and written communication skills are essential. The successful candidate will also be friendly and professional, with outstanding people skills.
The Main Responsibilities
- Active giving advice, tips, tricks, and recommendations to members in the forum.
- Able to provide call and video call counseling in an ethical and professional manner while maintaining client confidentiality.
- Assess clients thoroughly to ensure short-term counseling is appropriate.
- Possess genuine listening skills and can provide short-term interventions such as CBT, Motivational Interviewing, and solution-focused techniques.
- Ability to educate clients about appropriate coping mechanisms to help them through tough situations.
- Ability to work with clients presenting with concerns impacting personal or work performance.
- Passionate about providing support to clients from anywhere.
- Culturally sensitive to our clients and flexible using Google Meet or Zoom as needed.
- Competent in using our various methods of contact – telephone, video, email, text, and live chat.
What We Look For in a Candidate
- Experience: Having experience in counseling is a plus. We welcome Fresh graduates to apply.
- Education level: Bachelor's Degree in Psychology or Counseling.
- Aptitude to empathize with clients and help them open up.
- Excellent communication and interpersonal skills with the ability to provide support and assistance.
- Have a positive attitude and outlook on life.
- Excellent analytical and problem-solving skills.
About the company
Maxi is an anonymous work-life community that improves employee productivity and wellness. We are a mobile one-stop solution that helps companies create a conducive environment, stronger culture, and a more productive behaviour. With Maxi, employees can reach their maximum potential and perform at their best – bringing good impact to their companies.
We deeply understand that there is a gap in working culture, environment, and expectations between employees and employers, especially in this fast-growing digital era. We value employees’ voices and aim to bridge this gap. As part of the Maxi team, you will be leading the initiative to improve workplace culture.
