Job benefits
Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
Career growth
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
Skills
Job description for Community manager at Refocus
Refocus — where the future is born!
Refocus is a global EdTech company.
We’ve already changed the lives of more than 5 000 students in 7 countries. We ain’t gonna stop. Our goal is to launch 20 products in Indonesia, the Philippines, and all the countries across the Asia region.
The #1 goal is to equip our students with skills that will be in demand in the Asian market for at least 30 years.
We dream big. We go global.
Refocus is all about enthusiasm combined with unprecedented professionalism. We highly appreciate experts from various spheres who aren’t afraid to help the world evolve.
We have one principle only — we love what we do. Join us and you’ll become a part of the multicultural family where your decisions matter at a global scale.
Do you have a fire in your heart as strong as ours is?
Is the answer is YES you should apply for our position.
What you will do:
- Communicate with our student and actively engage them in Facebook and WhatsApp communities;
- Support students during 9-month period of studies;
- Troubleshooting;
- Be responsible for live Q&A session;
- Be responsible for managing mentors;
- Organization of online meetups;
- Collect feedback from students, analyze and communicate it to the product team;
- Build all necessary processes and guidelines together with community team.
What we expect from you:
- You love communications with people;
- You enjoy helping people and provide best service to them;
- 3+ year of experience of working as community/customer success/customer support manager;
- Experience of building customer communities on Facebook/WhatsApp/Slack;
- You know how to measure your work in terms of metrics;
- English B2 and above;
- Bahasa native.
What we offer:
- 100 % remote job;
- Official employment with government mandated benefits;
- Competitive salary;
- Opportunities for quick career growth;
- Free access to all Refocus educational programs.
Your journey map before employment: HR interview → Case study → Final interview with co-founder or Community Lead → Job offer!
About the company
Refocus — where the future is born
Focus on things which matter — this is our credo. Refocus offers remote-friendly, flexible opportunities to turn work life into an exciting adventure.
Refocus is a global EdTech company
We’ve already changed the lives of more than 5 000 students in 7 countries. We ain’t gonna stop. Our goal is to launch 20 products in Indonesia, the Philippines, and all the countries across the SEA region.
The #1 goal is to equip our students with skills that will be in demand in the Asian market for at least 30 years.
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