Job description for Client Service Associate (Expert Matching)(Indonesian) at Arches
● Overview:
As an Operations Associate, you'll actively conduct research to recruit suitable experts that
match clients’ requests. The job requires strong analytical and communication skills, as
well as the ability to use different tools to find experts. The main goal is to provide valuable
insights to clients through the use of expert interviews and research.
Responsibilities:
● Business Operation:
○ Research & Analysis: Carry out research across industries and markets globally through client briefings and initial research to obtain project understanding and solutions for clients’ needs;
○ Expert Sourcing: Identify Experts for clients by leveraging Arches’ existing network and fresh onboarding using multiple platforms;
○ Expert Engagement & Assessment: Conduct direct communication with Experts to screen and build assessments for expert relevancy;
○ Expert Delivery: Coordinate and arrange meetings between clients and experts to collect insights.
● Corporate & Operational Support:
○ Support various corporate tasks required by a start-up company.
The Successful Candidate:
● Having experience in recruitment/executive research or headhunting is a plus.
● Advanced English Language Skills - Fluent Communication & Writing
● Growth Mindset – Always aspired to make self-changes for the better
● Strategic prioritization - Managing different projects and timelines in the most effective manner
● Attention to detail - Delivering highly professional output to our professional service clients
● Autonomy & Accountability - Working independently while taking ownership of work
● Critical Thinking – Problem-solving, Business Analysis & Research Skills
Benefits:
● Competitive salary with reviews every six months.
● Performance-based bonuses (monthly incentive).
● Comprehensive health insurance.
● Flexibility on work’s scope: Depending on the client’s inquiry, associates can opt-in to support roles for other departments: sales, marketing, and operational excellence.
● Relocation package: Sponsored VISA & accommodation; work permit & residence card provided after probation.
● Personal trainer: New joiner will have one mentor, ensuring each skill set is fully developed for the role in the first few months.
● Frequent checkpoints: Weekly 1:1 with the mentor to align on development progress.
● Team bonding events: Allowance twice a quarter for culture building.
Perks:
● Company work laptop.
● Complimentary drinks & snacks.
● Corporate dinner quarterly.
● Holiday appreciation gifts.
● Etc.
