Chăm sóc khách hàng Logistics - Tiếng Anh giao tiếp

JOB DESCRIPTION:

• Communicate directly with customers to receive and handle transportation and customs-related inquiries.

• Coordinate with stakeholders to obtain the required information and prepare documentation for transportation and customs operations.

• Ensure data accuracy and maintain timely updates in the relevant systems.

• Complete and maintain all required records, reports, and operational documents accurately and within the required timeline.

• Ensure work schedules are properly implemented, tasks are effectively assigned, and operations are completed within the required timeline.

• Maintain strong and professional relationships with customers, subcontractors, and other relevant stakeholders.

• Respond to escalations in a timely and professional manner

• Ensure all operations are conducted in accordance with company SOPs, work instructions, and customer requirements.

• Prepare and submit invoices and supporting shipment documents to customers for payment processing.

• Strictly comply with company policies, safety standards, customer requirements, and applicable regulations.

• Promote effective teamwork and maintain a professional, collaborative, and productive working environment.

REQUIREMENTS:

• 1–2 years of experience with port-related cargo
• Intermediate-level English proficiency
• Willingness to work in trucking operations
• Proficiency in computer software like MS Office, typing.
• Good interpersonal and negotiation skills;
• Customer oriented mindset, clear pronunciation, efficient and "can do" attitude, good team player..

BENEFITS:

• Salary: 13–17 million VND/month
• Social insurance provided in accordance with the law; premium health insurance PVI
• Additional benefits for holidays, Tet, birthdays, weddings, etc.
• A youthful, dynamic work environment with ample opportunities for career advancement.

Work location:

- HCMC: 3rd Floor, 36 Mac Dinh Chi, Dakao Ward, District 1, Ho Chi Minh City