Job description for Center Supervisor (Front Office Supervisor) at I Can Read
Mô tả công việc
- Plan and work with SSM & OM for weekly, monthly, quarterly and yearly activities to drive sales
- Monitor daily sales performance;
- Monitor conversion rate (visitors – placement tests- sales) daily;
- Follow up bookings daily;
- Monitor telesales activities at the centre
- Monitor sales and care team in their customer care tasks to make sure the services are professional;
- Conduct Workshop/Training for team member
- Arrange staff working schedule
- Complete reports: weekly, monthly or as required
- Verify weekly monthly new sales report
- Verify Non-standard Working Hours Report
- Review Unearned Revenue Reports and take immediate action on any outstanding payments
Yêu cầu ứng viên
- Vietnamese with college or bachelor degree, Business Administration major is preferred.
- Experience in administration and customer service (sales experience is preferable)
- Management experience of teams of 2+ is a plus
- Strong leadership and management skills
- Comfortable with commission-based bonus structure
- Management of international/ multi-cultural young teams
- Experience in the education industry is preferred
Skills:
- Excellent communication skills – oral and written
- Solid conversational English
- Ability to present and drive change
- People management skill
- Good Training & Coaching skills
- Ability to communicate with a broad range of audiences
Thu nhập
- Thu nhập khi đạt 100% KPI: Thoả thuận
- Thu nhập tính theo tỷ lệ đạt KPI
- Lương cứng không phụ thuộc doanh số
Quyền lợi
- Competitive monthly income (Base, Bonus on Center’s performance)
- 13th Month Salary
- 12 annual leaves per year
- Compulsory Social Insurance
- Training and Development Programs, Professional Soft Skills training
- Individual Learning & Development Opportunities.
- Employee Engagement Activities
- Team Building Events
- Christmas Party, Annual party, Happy birthday present
Địa điểm làm việc
- Hồ Chí Minh: 329 Tên Lửa, P. Bình Trị Đông B, Bình Tân
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- Hồ Chí Minh: 190A Hòa Bình, P. Hiệp Tân, Tân Phú
- Hồ Chí Minh: 61 Cộng Hòa, P.4, Tân Bình
- Hồ Chí Minh: 119 Bình Lợi, Phường 13, Bình Thạnh
- Hồ Chí Minh: 55 Đường số 3, Cityland Center Hills, Gò Vấp
- Hồ Chí Minh: 27 Nguyễn Quý Cảnh, Quận 2
- Hồ Chí Minh: 92 Đ. An Dương Vương, Phường 9,, Quận 5
- Hồ Chí Minh: 134 Phan Xích Long, P.7,, Phú Nhuận
- Hồ Chí Minh: 599 Sư Vạn Hạnh, Phường 13, Quận 10
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