Job Requirements
Skills
Job benefits
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Vacation & Leaves
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
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Job description for Call Center Executive at PT Gree Electric Appliances Indonesia
- Usia maksimal 28 tahun
- Pendidikan minimal SMK, Diploma atau S1
- Mampu berbahasa mandarin (lebih diutamakan)
- Memiliki pengalaman bekerja sebagai staff call center minimal 2 tahun
- Mampu mengoperasikan komputer
- Memiliki kemampuan komunikasi yang baik
- Memiliki jiwa melayani yang baik, ramah, sopan, dan cekatan
- Mampu memberikan pelayanan dan solusi terbaik bagi para customer
- Bersedia bekerja dengan sistem shift
- Memberikan informasi seputar informasi produk, pembelian, promosi serta informasi lainnya yang dibutuhkan oleh customer
- Mencatat seluruh komplainan / pertanyaan yang masuk via telpon dan email
- Merespon seluruh pertanyaan yang dikirimkan customer via email.
- Merekap dan mengirimkan laporan komplain customer kepada departemen terkait
- Mengupdate database call center
- Senantiasa menjaga relasi yang baik dengan customer yang menghubungi call center Gree
- Melakukan pekerjaan lainnya yang diinstruksikan oleh supervisor
- Merekap absensi dan lemburan teknisi
- Melakukan proses reimbursement untuk divisi after sales service
- Jenjang karir
- Uang lembur
- Cuti tahunan
- THR, BPJS Kesehatan & Ketenagakerjaan
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