Job description for Business System & Process Analyst at LACÀPH
JOB DESCRIPTION: BUSINESS SYSTEMS & PROCESS ANALYST
Our mission is to share Vietnamese coffee and culture with curious people everywhere, so we take time to learn about the
many farming communities who grow our beans. They are passionate about Vietnamese coffee too, and we want to share their
stories, their culture, and their rich heritage with our customers at home and abroad.
We are always looking for ambitious talent from inside and outside the coffee industry, and so we look forward to having you
join us on our journey!
ABOUT THE ROLE
We are looking for a dedicated Business Systems & Process Analyst to standardize and optimize our operational methods.
In this role, you will bridge the gap between business operations and technology, with a strong focus on ERP system
configuration (40%) and SOP development (40%). Additionally, you will conduct periodic process audits (20%) and assist the
Leadership Team by consolidating data and creating reporting presentation slides for strategic meetings.
WORKING CONDITIONS
1. Working Location
▪ Head Office: 236 Nguyễn Công Trứ, Bến Thành Ward, Hồ Chí Minh City
2. Working Time
▪ Working time: Monday to Friday, 9:00 AM – 6:00 PM (Flexible 9-hour shift between 8:00 AM and 7:00 PM)
▪ Lunch time: From 12.00 pm to 01.00 pm – exclusive of working hours.
DUTIES & RESPONSIBILITIES
1. ERP Operations and Implementation.
● Play the role of project coordinator to receive end-user requests and conduct business analysis to identify risks,
propose solutions, and support corrective actions
● Work with systems/technology vendors to design, set up tasks/flows, and implement customized ERP modules.
● Master Data Governance: Responsible for creating codes (item codes, partner codes, etc.), managing contacts, and
configuring approval workflows directly within the ERP system. Ensure accuracy, consistency, and integrity of system
data setup.
2. SOP development.
● Proactively engage with company departments to gather information and understand current operational methods.
● Draft, standardize, and issue Standard Operating Procedures (SOPs), ensuring seamless cross-functional
coordination.
3. Internal Audit and Continuous Improvement.
● Conduct periodic internal audits of operational processes to assess departmental compliance with SOPs.
● Identify inefficiencies, analyze root causes, and propose changes or improvements to optimize SOPs.
4. Reporting support & Coordination.
● Prepare and consolidate raw data from Departments and create visual presentations to support management
meetings.
● Record meeting minutes during cross-functional meetings. Proactively follow up with PICs to update task execution
statuses and report outcomes.
● Other tasks assigned by the manager.
REQUIREMENTS
● Bachelor’s degree in Business Administration, Operations Management, or related fields.
2–3 years of experience in process analyst, project coordination, operations, or ERP Specialist.
● Hands-on experience operating, configuring workflows, and managing Master Data on ERP software (e.g., Odoo,
SAP, Oracle, Microsoft Dynamics).
● Proficient in process analysts, problem-solving abilities and skilled in drafting internal regulatory documents (SOPs).
● Proactively explore and integrate Artificial Intelligence (AI) tools to optimize workflows, demonstrating a strong
commitment to continuous learning and innovation.
● Proficiency in ERP systems and Microsoft Office (Excel, PowerPoint, Word)
● Strong communication skills in both Vietnamese and English (written and spoken) and follow-up skills, assertive
enough to chase PICs for updates without hesitation.
● Detail-oriented, proactive, and able to work independently.
● Ability to manage multiple projects simultaneously under tight deadlines.
● Self-motivated with a “can-do” attitude and commitment to delivering positive outcome and results
