As a Business Development Officer at DOKU, you will :
· Present, promote, sell, and negotiate products/services with accurate information (e.g. product feature, pricing, and fee)
· Responsibility to acquire and onboard new merchants
· Analyze the territory/market's potential and identify new potential business with new merchants
· Increase merchants transactions & sales volume, e.g. by doing analysis merchant's needs, do upselling and suggesting upgrades or additional features to meet their requirement
· Maintain relationships with existing merchants
· Assist the integration process for partners onboarding so that the production process is in line with the timeline for immediate LIVE production
· Assist merchants in any issues/requests; Understand the problems and challenges of merchants and identify ways the business could be better address those heads
· Update merchant database in CRM
· Handle administrative works related to merchant's data (e.g. craft new sales proposals and contract renewals)
· Prepare periodic reports for sales activities
· Collaborate with internal team to find solutions related to merchants and create merchants satisfaction
· Be the face of DOKU to the merchants and be their partner of choice
· Min. Diploma/Bachelor degree in Marketing, Business Management, Economics or Accounting
· Fluent in Mandarin (oral & written)
· Fluent in English (oral & written)
· Familiar with B2B Sales and Market Analysis
· Have min. 2 years working experience in digital marketing, an e-commerce company, or financial technology
· Perfect understanding of the latest digital trends and ability to understand customer behavior and expectations
· motivated self-starter, agile, and able to work quickly in a constantly evolving competitive landscape
· Good communication, negotiation, persuasive, and presentation skills