Job description for Business Development Manager at CÔNG TY TNHH CÔNG NGHỆ TRUNG SƠN
Responsibility
A. Business Development & Growth
Develop and execute go-to-market strategies to grow the CX Services business in Vietnam.
Identify and acquire strategic enterprise accounts through prospecting, networking, partnerships, and industry events.
Build and manage a strong sales pipeline and identify new market opportunities.
Map key stakeholders and develop long-term relationships with senior and C-level decision-makers.
B. Solution Selling & Deal Management
Identify CX opportunities across CRM, Customer Data, Personalization, Marketing Automation, eCommerce, Loyalty, Omnichannel, and AI-enabled CX.
Lead client discovery and work with Presales and Delivery teams to shape solutions, proposals, and pitches.
Lead complex sales cycles, commercial negotiations, and contract closures.
C. Account & Market Development
Develop strategic account plans and identify upsell, cross-sell, and expansion opportunities.
Build strategic partnerships and channels to expand market reach.
Monitor CX, Martech, and digital transformation trends to support market positioning and growth strategy.
D. Revenue & Performance Management
Own sales targets, pipeline health, revenue forecasts, and business development performance.
Maintain accurate CRM records and provide market, customer, and pipeline insights to management.
Requirement
Bachelor's degree in Business, IT, Marketing, or related fields.
5–10+ years of experience in Business Development/Sales, with strong B2B enterprise sales experience.
Proven track record in new business development, enterprise client acquisition, revenue growth, and full-cycle sales.
Strong understanding of the Vietnam enterprise market and an established network of key decision-makers, preferably across retail, F&B, banking/fintech, or telecommunications.
Experience selling IT Services, Digital Transformation, CX, CRM, Martech, eCommerce, or technology solutions.
Experience with CRM, CDP, Marketing Automation, Personalization, eCommerce, Loyalty, or AI-enabled CX solutions.
Strong strategic thinking, consultative selling, negotiation, and C-level stakeholder management skills.
Excellent Vietnamese and English communication skills.
Proficiency in CRM, pipeline management, and sales forecasting.
