Job description for Business Development Manager at CÔNG TY TRÁCH NHIỆM HỮU HẠN MỘT THÀNH VIÊN VIỆT NAM GS INDUSTRY
Qualification
Bachelor's degree in Business, IT, Marketing, or related fields.
5-10+ years of experience in Business Development/Sales, with strong B2B enterprise sales experience.
Proven track record in new business development, enterprise client acquisition, revenue growth, and full-cycle sales.
Strong understanding of the Vietnam enterprise market and an established network of key decision-makers, preferably across retail, F&B, banking/fintech, or telecommunications.
Experience selling IT Services, Digital Transformation, CX, CRM, Martech, eCommerce, or technology solutions.
Experience with CRM, CDP, Marketing Automation, Personalization, eCommerce, Loyalty, or AI-enabled CX solutions.
Strong strategic thinking, consultative selling, negotiation, and C-level stakeholder management skills.
Excellent Vietnamese and English communication skills.
Proficiency in CRM, pipeline management, and sales forecasting.
Responsibility
A. Business Development & Growth
Develop and execute go-to-market strategies to grow the CX Services business in Vietnam.
Identify and acquire strategic enterprise accounts through prospecting, networking, partnerships, and industry events.
Build and manage a strong sales pipeline and identify new market opportunities.
Map key stakeholders and develop long-term relationships with senior and C-level decision-makers.
B. Solution Selling & Deal Management
Identify CX opportunities across CRM, Customer Data, Personalization, Marketing Automation, eCommerce, Loyalty, Omnichannel, and AI-enabled CX.
Lead client discovery and work with Presales and Delivery teams to shape solutions, proposals, and pitches.
Lead complex sales cycles, commercial negotiations, and contract closures.
C. Account & Market Development
Develop strategic account plans and identify upsell, cross-sell, and expansion opportunities.
Build strategic partnerships and channels to expand market reach.
Monitor CX, Martech, and digital transformation trends to support market positioning and growth strategy.
D. Revenue & Performance Management
Own sales targets, pipeline health, revenue forecasts, and business development performance.
Maintain accurate CRM records and provide market, customer, and pipeline insights to management.
