Job description for Business Analyst / Product Owner (E-commerce Systems) at Ecombest LLC
1. Duties and Responsibilities:
- Research, develop, and optimize OMS, CRM, Product Management, Fulfillment, and other systems supporting e-commerce operations.
- Gather, analyze, and standardize business requirements from different departments.
- Develop BRDs/FSDs, User Stories, Acceptance Criteria, and process documentation.
- Model Flowcharts/BPMN, User Flows, and Wireframes.
- Analyze and optimize processes, and propose features, automation solutions, or AI applications.
- Manage the Product Backlog, prioritize requirements, and coordinate with Dev/Vendors following Agile/Scrum methodologies.
- Organize UAT, pilot implementations, training, and post-Go-live operational support.
- Support other related tasks as required.
2. Requirements:
- 3-5 years of experience in BA/PO roles, with experience in delivering products through to Go-live.
- Understanding of e-commerce business operations, including orders, products, inventory, payments, and shipping.
- Experience in writing business documentation, process mapping, User Flows/Wireframes, and reading ERDs.
- Data-driven mindset, with the ability to proactively explore and clarify requirements.
- Ability to apply ChatGPT, Gemini, and Claude in daily work.
- Strong communication and collaboration skills with Stakeholders, Dev teams, and Vendors.
3. Compensation & Benefits:
Income & Compensation:
- Salary: Up to 30M gross depending on ability and experience.
- Performance Review: Salary evaluation and review 1 time per year.
- 13th-Month Salary.
Working Environment:
- Modern Workspace: Clean, modern, and fully-equipped office with communal areas including a gaming room, pantry, etc.
- Growth Opportunities: Highly active in the booming e-commerce industry; youthful, dynamic environment with dedicated mentorship and support. Great long-term career growth and commitment opportunities.
Other Benefits:
- Health Care: Annual comprehensive health check-ups.
- Gifts & Celebrations: Gifts for Lunar New Year, Mid-Autumn Festival, Vietnamese Women's Day (Oct 20), International Women's Day (Mar 8), Christmas, birthdays, weddings, etc., along with various engagement activities throughout the year.
- Perks: Parking allowance and daily tea break (coffee, tea, milk, snacks, sweets, etc.).
- Insurance: Full participation in Social Insurance, Health Insurance, and Unemployment Insurance as per labor laws.
- Leave Policy: Public holidays and paid annual leave (12 days/year) according to regulations.
- Activities: Annual domestic or international team-building activities and company trips (depending on business performance and public health situations).
- Training: Comprehensive and structured onboarding training program.
