Job description for Branch Manager (Surabaya) at PT Lionel Jaya Logistic
We are looking for an experienced and results-driven Branch Manager to lead our Surabaya Branch. If you have a strong background in warehouse logistics operations, team leadership, and business development, we invite you to join our growing company and play a key role in driving operational excellence and business success.
Qualifications :
- Bachelor's Degree (S1) in any discipline. Degrees in Management, Logistics, Transportation, Supply Chain, or related fields are preferred.
- Age between 30–45 years.
- Minimum 5 years of experience as a Supervisor/Manager or 3 years of experience as a Branch Manager, preferably in one of the following industries: Logistics, Freight Forwarding, Cargo, Courier & Express Delivery, Transportation
- Proven experience leading and managing a team of at least 20 employees.
- Strong understanding of logistics operations, including distribution, trucking, warehousing, and customer service.
- Demonstrated experience in managing branch Profit & Loss (P&L) performance.
- Strong business acumen with the ability to develop market expansion and regional growth strategies.
- Results-driven with experience working toward KPIs and business targets.
- Proficient in Microsoft Office, particularly Microsoft Excel.
- Excellent leadership, communication, negotiation, and interpersonal skills.
- Willing to be assigned to any of the company's operational branches across Indonesia.
Key Responsibilities
- Lead and oversee all branch operations to ensure smooth and efficient business performance.
- Achieve branch revenue, profitability, and operational targets.
- Drive business growth by acquiring new customers while maintaining strong relationships with existing clients.
- Supervise and optimize the performance of Sales, Operations, Customer Service, and Administrative teams.
- Monitor and control operational expenses in line with the approved budget.
- Ensure service level agreements (SLA) and delivery performance standards are consistently achieved.
- Maintain high standards of customer satisfaction and service quality.
- Conduct employee coaching, performance evaluations, and talent development initiatives.
- Ensure company policies, procedures, and Standard Operating Procedures (SOPs) are implemented consistently.
- Prepare accurate operational and business performance reports for the Regional Manager and Management.
- Resolve operational issues and customer complaints promptly and effectively while implementing preventive improvements.
