Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
In need of a laptop or certain devices specifically for work? It's on us. We will provide the necessary tools that you need so you can focus on what you do best and get a job done.
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Job description for [BPO] Technical Support Engineer - O365 Commercial at iTechWX
- Represent Microsoft and communicate with Microsoft customers
- Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft
- Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
- Document incidents, report customer suggestions and technical issues to Microsoft
- Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, efficiency, productivity and utilization targets required by Microsoft business unit
- Communicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems
- Produce quality documentation and share with the appropriate team members and tech lead as appropriate
- Compliance with the service operation processes for execution excellence
- Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft, and
- Strict adherence to data privacy guidelines – never putting customer PII at risk
- Windows Operation System administration and programming. OR
- Active Directory Deployment and AD/Networking Management. OR
- Exchange Online/OnPrem, Outlook or industry similar products and technologies. OR
- SharePoint Online/OnPrem or industry similar products and technologies. OR
- Teams or industry similar products and technologies. OR
- Office or industry similar products and technologies. OR
- Security, or industry similar products and technologies. OR
- SQL Server or industry similar products and technologies. OR
- Azure, or industry similar products and technologies. OR
- Networking, e.g. TCP/IP, DNS, DHCP and RPC. OR
- Scripting languages, e.g. PowerShell, batch script
- Have at least 1-year working experience in customer-facing roles.
- Excellent spoken English is a must.
- Passion in technical support roles.
- Customer-centric mindset.
- Quick adaptability to changes and strong self-study.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to provide step-by-step technical help, both written and verbal.
- Salary package: $800 - $1200
- The salary package does not include wages for night shift work.
- Social and Health insurance follow Vietnamese Law
- Young & Dynamic Working Environment
- International Cultur
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