Job description for ASSISTANT SERVICE MANAGER at HUFR COMPANY LIMITED
Location:
- Aeon Hà Đông
- Lotte Mall Tây Hồ
- Working hours: 200 Hours/Month~ 8 hours/day
Responsibilities:
Assisting Restaurant Operation
- Manage a globally famous Japanese noodle restaurant.
- Responsible for the service team and running the service operation standard.
- Train and motivate the Service team, create and implement the manual, and communicate closely with the restaurant manager.
- Maximize the operating profit of the restaurant by optimizing sales and customer satisfaction.
- Maximize the operating profit of the restaurant, especially drink cost, stock management, avoiding wastage, damaged goods, and cancellations.
Training
- Train leaders of each department and maximize the performance of each team.
- Have close communication with leaders and make sure that the progress of each department’s training is on track.
- Fully understand the training protocols and systems and suggest ideas to improve them, if any.
- Assisting in Cost Management
- Always be aware of the labor, food, and other costs of the restaurant and make sure that the total cost is lower than the target.
- Come up with ideas and implement them to meet the total target cost.
- Manage the daily sales and input all the necessary numbers on a pre-determined sheet;
- Analyze the sales and come up with ideas to increase sales, and then implement those ideas into daily restaurant operations.
Other Tasks
- Have close communication with the Restaurant Manager, operation supervisors, leaders, and office teams to improve the performance of the restaurant.
- Consult with staff and support creating the Great Place to Work.
- Update the immediate Restaurant Manager about the long-term, mid-term, and short-term goal achievement progress on time.
- On behalf of the Restaurant Manager & Acting Restaurant Manager when he/she is not available in the restaurant.
Requirements:
- English: Advanced level in speaking and writing;
- Experience: At least 02 years of experience in a manager position or assisting in the F&B field at an international company;
- Outstanding Customer Service mindset;
- Strong leadership, management, and problem-solving skills;
- Being independent, proactive, patient, having high responsibility, and willing to work under high pressure;
- Commit to the goals of leading the restaurant team to expand the company's business.
- Understanding COGS management is a plus.
Benefit:
- Competitive salary
- Wow & Birthday party monthly
- 15 annual leave days per year
- Private healthcare insurance PTI
- Special internal discount (~50%)
- 13th-month salary, KPI bonus
- Company trip & team building
