Job Requirements
Skills
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Job description for After Sales Service Supervisor at PT Gree Electric Appliances Indonesia
- Maximum 35 years old
- D3/D4, Bachelor's Degree in Engineering (Electrical/Electronic) or equivalent
- Have 3 years working experience in the related field is required for this position
- Have proven ability to manage after sales service operational strategic plan
- Fluent in English (both speaking and writing), can speak mandarin will be a plus (not a must)
- Have a wide knowledge in air conditioning installation, maintenance, trouble shoot and service
- Hard work, like challenge and have a leadership skill
- Can work as individu and as a team player
- Have responsibility and have a good disciplinary
- Responsible to manage after sales service activities and make strategic plan to increase customer satisfaction rate.
- Responsible to supervised the quality of installation, maintenance, and service especially in our project area
- Monitoring performance of after sales service staff in head office and all branch
- Responsible to analyze the problem in after sales service department and provide the solution
- Maintain a good relationship with ASC in Jakarta and all branch
- Control ASC, dealer and branch after sales service reports
- Review and perform all spare part inventory matters including stock report and warehouse management
- Prepared timely and accurate management report due after sales service management
- Organize technical training activities both internal training or external training activities
- Devise a plan to training our ASC, dealer, technician
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