Job description for After-Sales Consultant at 信利科技有限公司
信利科技有限公司 is a well-established technology company based in Bukit Merah, Central, Singapore, dedicated to providing innovative solutions that enhance customer experiences. As we continue to grow and expand our services, we are seeking a passionate and dedicated Customer Service Representative and After-Sales Consultant to join our team. This role offers a unique opportunity to contribute to the success of our organization while working in a dynamic and supportive environment. We are looking for someone who is committed to delivering exceptional service and building long-term relationships with our clients.
The Customer Service Representative and After-Sales Consultant will be responsible for providing high-quality support to customers through various communication channels, including phone and email. Key responsibilities include addressing customer inquiries, resolving issues, and ensuring satisfaction with our products and services. The role also involves following up on after-sales needs, maintaining accurate records, and collaborating with internal teams to improve overall service efficiency. The ideal candidate will demonstrate strong interpersonal skills, a proactive attitude, and the ability to manage multiple tasks effectively in a fast-paced setting.
This position is available for HYBRID work arrangements, offering flexibility to balance professional and personal commitments. Candidates should have at least an SD education level and between 1 and 3 years of relevant experience in customer service or a related field. Proficiency in call center operations, help desk support, problem-solving, teamwork, and customer relationship management is essential. Strong communication skills, familiarity with Microsoft Office, and experience with outbound calls are also required. We welcome candidates who are eager to learn, adaptable, and enthusiastic about contributing to a positive customer experience.
