Job description for Admin Trung Tâm (Center Admin - LC Ops) at Everest Education
Working location: 20 Vo Truong Toan, An Khanh Ward (former An Phu Ward - D2), HCMC
Working hours: 40 hours/ week and 8 hours/ day
- Mondays off and 1 weekend off (Saturday or Sunday)
- Tuesday to Friday, earliest start from 10:00 and latest end at 20:30
- Saturday and Sunday, earliest start from 08:30 and latest end at 17:30
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RESPONSIBILITY
1. Facilities & Center Readiness
- Ensure the center is clean, organized, and aligned with premium standards; classrooms are fully prepared for sessions;
- Manage facilities, equipment, and supplies; conduct regular checks and coordinate maintenance when needed.
2. Front Desk & Administrative Coordination
- Act as the first point of contact for students, parents, and guests;
- Handle inquiries, calls, and messages promptly and professionally;
- Maintain accurate records (students, schedules, attendance, payments), collect tuition, and prepare reports as required.
3. Customer Experience & Service Excellence
- Deliver a high-quality service experience in line with premium standards at E2;
- Build strong relationships with students and parents, resolve issues proactively, and collaborate with teams to ensure smooth service delivery.
4. Academic Operations Support
- Prepare class and semester materials, coordinate with teachers, and support smooth program delivery;
- Assist with academic records and end-of-term processes.
5. Event & Project Logistics
- Support planning and execution of events and activities;
- Handle logistics, coordinate across teams, and ensure timely, high-quality delivery of assigned tasks.
REQUIREMENTS
- Bachelor’s Degree preferred;
- 1–2 years of experience in administrative or operations roles (education or service industry preferred);
- Strong communication skills in both Vietnamese and English;
- Proficiency in MS Office (Excel, Word) and/or Google Workspace;
- Strong organizational skills with attention to detail;
- Customer-focused mindset with a professional and proactive attitude;
- Ability to manage multiple tasks in a fast-paced environment.
You’ll stand out if you have
- Experience working in a learning center, education service, or premium service environment;
- Exposure to international or bilingual school systems (e.g., IB, IGCSE, etc.);
- Strong problem-solving skills and ability to anticipate needs;
- Experience improving processes or optimizing operations;
- A strong sense of ownership and accountability in your work.
BENEFITS
Compensation
- Competitive base salary with performance-based incentives;
- 100% of base salary during the probation period;
- Mandatory social insurance is fully paid based on actual base salary;
- Laptop provided or allowance for using personal laptop for work purposes.
Employee Benefits
- Welcome kit on your first day;
- Team welcome lunch voucher;
- Voucher upon passing probation;
- Private medical insurance and annual health check;
- Support for major life events;
- Special discounts for family and friends on E2 courses;
Milestone & Performance Rewards
- Sherpa Award for outstanding contributors;
- Work anniversary bonuses;
- Bi-annual performance bonus;
Work-Life Balance
- Unlimited leave policy for full-time employees;
- Enjoy approximately 2-week Tet Holiday and 2 days off for Christmas;
- Department outings twice a year;
- Weekly Friday refreshments;
- Company-wide events and activities;
Professional Development
- Substantial opportunity and training for career development;
- Advanced studies support for relevant courses or certifications;
- On-the-job training and skill development;
- Access to internal workshops and knowledge-sharing sessions.
