Job description for Account Executive (Amazon Operation) at MEKONG COMMUNICATIONS
1. Duties and Responsibilities:
• Manage and monitor the daily activities of collaborator (customer services, orders
operations…) on Amazon platform
• Assign tasks and guide collaborators in executing key operations: product listing,
order processing, and customer support
• Ensure all collaborators comply with operational procedures, internal guidelines,
and Amazon policies
• Track and analyze performance metrics (revenue, order volume, shop scores, etc.)
• Manage and ensure achievement of KPIs and operation metrics for both the shop
and individual collaborators; propose improvement actions when needed
• Prepare and deliver regular performance reports (daily/weekly/monthly)
• Consolidate/ Summary platform’s regulations for collaborator
• Support in resolving operational issues related to orders, listings, inventory, and
account health
• Coordinate with cross-functional teams to ensure smooth operations
• Propose and implement process improvements to optimize workflow and enhance
business performance
2. Requirements
• Minimum 1–2 years of experience in account/ client management, experience ECommerce platform, Amazon is a plus.
• Experience in managing policies/ regulations from E-Commerce platform
• Strong/ Flexible in communicating with internal/ external team
• Responsible, detail-oriented, and able to work effectively in a fast-paced and highpressure environment.
• Basic data analysis skills; proficiency in Excel or other data analysis tools is a plus.
• Strong organizational and coordination skills, with the ability to handle unexpected
situations during livestream sessions.
3. Benefits
• Competitive salary and incentive base on experience and business performance.
• Professional working environment with career advancement opportunities.
• Annual leave and insurance benefits in accordance with Vietnamese labor law and
company regulations.
• Exciting annual trips, company outings, team-building activities, monthly birthday
celebrations, and other team events.
** We will contact you within 5-7 working days if your CV is suitable.
