Job description for Account Coordinator at Quesscorp
Our client is a leading technology company in Southeast Asia, best known for its all-in-one platform covering ride-hailing, food delivery, digital payments, and other everyday services.
Role Overview:
The Client Success Specialist will anchor operational excellence for Gift & Voucher Channel Partners (CP) and B2B transactions. This includes managing daily operational processes, providing exceptional client support, and collaborating with cross-functional teams to ensure seamless execution.
Key Responsibilities:
Daily Operations Management (Core Focus – 60%)
Order Fulfillment and Code Generation: Process voucher/code creation via internal company systems and coordinate timely delivery to clients. Perform API top-up balance for gift & voucher partners.
Salesforce (SF) Contract Management: Ensure accuracy for client and partner transactions. Verify contracts and transaction details on Salesforce.
Facilitate post-sale support, redemption inquiries, and dispute resolution.
Reporting and Insights (20%)
Generate reports and conduct redemption checking upon client and internal requests.
Client Support (15%)
Provide dedicated support for clients:
Partner postpaid monthly reporting and payment requests.
Reconciliation for the country market.
Cross-Functional Collaboration (5%)
Work closely with Country Finance, Customer Support, Central Operations, Billing, and Operations teams to resolve operational issues and execute daily tasks.
Act as the point of contact for inquiries from clients and internal stakeholders regarding operational processes.
Job Requirement:
● Bachelor’s Degree is required with relevant experience.
Experience:
● 1–3 years of experience in client success, sales operations, or a related role in a fast-paced and competitive B2B, SaaS, enterprise, corporate, or startup environment.
● English communication.
● Proven ability to work independently with strong attention to detail, especially when handling data-driven tasks and processes.
Benefits:
• Salary: 14,700,000 Gross.
• 100% salary during probation period.
• Full-salary social insurance contribution from the first month.
• 24/7 accident insurance coverage.
• Training and professional skill development opportunities.
• Stable working environment with clear processes.
• Working time: Monday – Friday (9h -18h).
• Location: Mapletree Business Centre, 1060 Nguyen Van Linh, Tan Hung Ward, HCMC.
