Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Free food & beverages
Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
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Skills
Job description for Thực Tập Sinh Customer Support at Katalon
- Providing appropriate solutions and information about products to customers, prioritizing and dealing with the questions in a timely manner.
- Manage the online FAQ and support article knowledge base.
- Responding to queries from customers by the system.
- Administrative support for the customer support team members according to instructions.
- Collaborate and communicate with cross-functional teams including Product, Engineering, and Account Management to ensure alignment.
- Other tasks and responsibilities as assigned.
- Interest in the software testing field and technology.
- An ability to communicate and collaborate well with people.
- Ambition to learn and self-motivation with attention to detail.
- Have good administrative and organizational skills.
- Excellent written and verbal communication.
- Be patient, empathetic, and able to listen to customers for providing excellent service and support.
- Aptitude to learn and understand new and emerging technologies.
- Monthly allowances & full-time employment opportunities after internship.
- Mentorship from professionals in a fast-growing global working environment.
- Flexible working time and place together with high-end working equipment.
- A-class office amenities provided by WeWork service including modern workspace design, in-house entertainment facilities, and unlimited refreshments & snacks.
- A company trip every summer, annual year-end party, team building activities, and so much more fun are waiting for you!
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