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This job post is managed by
Yexthi Marieska
Last active 2 days ago
Skills
Job description for Tenant Experiences Manager at Cove
About Cove: Cove is the new way to rent your home! Aligned with our mission, we’re a co-living start-up making it easier and more affordable for young people to rent in flatshares in which they can call it home. We provide our tenants with stylishly furnished properties, in the most awesome locations in Singapore and Indonesia. We make the whole rental process seamless from end to end. Two of the many perks you get at Cove is that our contract terms are flexible like our tenant’s lives and our rental prices include everything from utilities and wifi and weekly cleaning. The most exciting part is our tenants get matched with great flatmates and also have access to our community events around the city.
At Cove we go beyond to satisfy our customers where we also make efforts to have interactions with them in order to create millions of better homes. To achieve this, we are committed to always try to find new ways to improve our customer service as well as placing ourselves in their shoes to improve their experience with Cove. We encourage every individual to proactively suggest creative ways to find solutions when faced with problems and engage with other team members to influence each other to make things happen.
Job Title: Tenant Experience Manager
Job Type: Permanent, Full Time
Start Date: ASAP
Reports To: Head of Operations
Role Purpose: To ensure that Cove tenants (Coveys) have a fantastic experience throughout their stay with us
Roles and Responsibilities:
Act as the liaison between tenants and Cove
Illustrate Cove’s core values and strive to achieve our standard of operations
Design and implement the entire tenant’s experience, focusing on the touchpoints of tenants with Cove
Responsible for the whole tenant’s experience from tenants’ check-in until they check-out
Manage a team of associates to ensure they perform well to achieve their objectives
Ensure the team is equipped in addressing tenant inquiries and creating tickets based on those requests or issues, and assigning them to the right point of contact
Provide a positive tenant experience on communication channels, making sure all chats are being responded to within the SLA (1 hour)
Build relationships with tenants via various channels - online and offline on the properties
Be the champion of tenants throughout the whole process and organization
In-charge of making sure the tenant community database and maintenance triage masterfile are updated and reach their monthly targets
Experience and Qualifications Required:
Essential
An undergraduate degree in any field (business-related is a bonus)
Minimum of 2 years’ experience in a customer-facing role
Excellent interpersonal skills
Preferred
Experience working in an early-stage start-up
Experience in hospitality or call centre
Experience in people management
What’s in it for You: Working for Cove gives you a great deal of opportunities to learn in an exciting young startup incubated through Antler. Co and you’ll be working directly with the three co-founders: Sophie, Luca, and Guillaume, where you’ll also get to experience first-hand what it takes to get a new high-growth business off the ground. In your role, you’ll have the opportunity to hit the ground running and take ownership from day one. Everything you do matters and will add up to make an impact on the team so we will always appreciate the diverse ideas and inputs from everyone. We embrace your development in your journey with us. The team is fast-paced, hard-working, and expects results but we also highly value our employee engagement and are committed to a human and empathetic environment with plenty of fun thrown in.
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Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 5 million talent and 60,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, and Taiwan.
Layanan Pengaduan Konsumen
Company Address: Jl. Hang Lekiu KM. 2 Teluk Mata Ikan, Desa/Kelurahan Sambau, Kec. Nongsa, Kota Batam, Provinsi Kepulauan Riau, Kode Pos: 29465