Technical Support Specialist
Yogyakarta, Indonesia
IDR 3,000,000 - 4,000,000/month
Other
全職
1 - 3 years of experience
發佈 3 個月前更新 25 天前
工作內容
Full-time salaried position in our Jogja-based headquarter
Roles
- As Technical Support Specialist at DomaiNesia, you are responsible to provide guidance in solving customers' issues and deliver clear information about our product.
Primary Responsibilities
- Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction;
- Resolve technical issues and provide support to resolution;
- Maintain current hosting environment in both a Linux and cPanel Servers;
- Provide support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites;
- Ensure servers are kept up to date and running;
- Maintain a highly available environment to minimize interruption to customers;
- Monitor the health of the entire hosting environment.
Requirements
- Willing to work in shift, especially midnight and weekend shift;
- Posses excellent problem-solving skills;
- The capacity to work well within a team;
- Attention to detail and logical thinking;
- Expert knowledge in how operating systems and server works;
- The capacity to clearly explain a technical problem to a customer;
- Outstanding listening and questioning skills.
Skill
- In-depth knowledge of both Linux server and Linux command-line;
- In-depth knowledge of WHM/cPanel;
- In-depth knowledge of Networking;
- Excellent understanding of DNS, SMTP, IMAP, POP, FTP, SSH, Database;
- Excellent understanding of CMS / WordPress;
- Excellent understanding of Web Server;
- Excellent understanding of Linux / Server troubleshooting.
必備技能
關於公司
Started in 2009 as small startup company, DomaiNesia has grown to be one of the prominent players in the industry with more than 100.000 customers across the country. Everyone in DomaiNesia is encouraged to bring on innovative ideas in a collaborative workplace. We believe that everyone should be able to express their ideas, regardless of their position. Our office is specifically designed to fuel creativity and collaboration, things that matter to our heart. Above all, we value our employee as much as we value our customer.
As a successful candidate, you will be rewarded with:
- Competitive salary
- Work-life balance
- Remote-friendly
- Health coverage
- Snacks & refreshment
- Supportive team
- Meal allowance
- Paid vacation
- Flexible working-hours
- Casual outfit
- Free Website
- Education and training support
- Work in a fun, creative, friendly, collaborative space in Yogyakarta city center.
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