Job Requirements
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Job description for Technical Support Specialist at PT Deneva (DomaiNesia)
- As Technical Support Specialist at DomaiNesia, you are responsible to provide guidance in solving customers' issues and deliver clear information about our product.
- Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction;
- Resolve technical issues and provide support to resolution;
- Maintain current hosting environment in both a Linux and cPanel Servers;
- Provide support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites;
- Ensure servers are kept up to date and running;
- Maintain a highly available environment to minimize interruption to customers;
- Monitor the health of the entire hosting environment.
- Willing to work in shift, especially midnight and weekend shift;
- Posses excellent problem-solving skills;
- The capacity to work well within a team;
- Attention to detail and logical thinking;
- Expert knowledge in how operating systems and server works;
- The capacity to clearly explain a technical problem to a customer;
- Outstanding listening and questioning skills.
- In-depth knowledge of both Linux server and Linux command-line;
- In-depth knowledge of WHM/cPanel;
- In-depth knowledge of Networking;
- Excellent understanding of DNS, SMTP, IMAP, POP, FTP, SSH, Database;
- Excellent understanding of CMS / WordPress;
- Excellent understanding of Web Server;
- Excellent understanding of Linux / Server troubleshooting.
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