Service Engineer
必備技能
PT. Perkasa Multi Makmur Service Engineer 工作職責
Job Description
- Basic troubleshooting, installation, maintenance and repair on designated equipment.
- Completing Preventative Maintenance and field modifications.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining daily communications with customers to ensure resolution and proper follow-up.
- Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
- Utilizing the escalation process to resolve customer service delivery issues.
- Identifying and participating in sales opportunities.
Requirements
- Willing to be placed in Surabaya. Local applicants would be preferred.
- Willing to travelling at Indonesia area
- Having experience in industrial machinery or automation would be preferred.
- Vocational High School or Bachelor’s degree, Electrical Engineering, Mechanical Engineering, Mechatronics Engineering with 2 or more years’ experience in relevant position
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
- Experience troubleshooting and responding to customer concerns.
- Excellent active listening and customer service skills.
- Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.
- Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
- Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
- Resourceful, with the ability to work independently.
- Superb work ethic and a growth mindset.
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