We are currently looking for a customer support specialist for one of our projects, Support department, which provides service for an international fintech platform. The platform has been on the market for more than 5 years and it works 24/7 for millions of customers all over the world.
You main tasks at the position will be to:
- consult Clients about products of the Platform mainly via chats and emails;
- promptly respond to requests of our Clients and help them solve their queries and issues;
- follow internal rules and standards of Customer service.
- Portuguese speaker,
- English - literate Upper-Intermediate/Advanced and above,
- ability to work remotely: own PC, stable Internet connection,
- personal qualities: responsibility, stress tolerance, discipline, desire to work and gain new knowledge, politeness, ability to work with large volumes of information and multitasking,
- ability to work 40 hours per week,
- experience as a support specialist will be an advantage.
- contract work,
- 14 days of paid training,
- flexible working schedule (including night shifts) paid hourly;
- compensation for the cost of sports of your choice;
- training at the expense of the company: financing of courses / seminars / trainings;
Since 2013, we have been developing and launching innovative products on the global market—strong, affordable, smart, reliable.
We love working in a team, giving constructive and prompt feedback, learning from each other, and communicating in a simple and friendly manner. We value everyone's ambitions and growth beyond their usual capabilities.