Job Requirements
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Skills
Job description for Product Operations Analyst at Treehouse
- Utilize appropriate tools / alerts to monitor the health of our internal systems
- Identify gaps in existing monitoring processes / recommend new tools to build
- Ensures all services run smoothly and trigger the right level of actions should certain threshold be reached
- Support the product managers and contribute to all aspects of a product launch, ranging from setting up new monitoring scripts / alerts
- Guarantee operational excellence in every product launch
- Follow up promptly with customer requests raised and coordinate with all relevant teams to provide respose
- Provide customer feedback to the Product Managers on their experience
- Provide adequate level of explanations and documentation to the customer
- Drive the onboarding process end to end and ensure each new user are onboarded within set time frames.
- Ensure onboarding for every new users is smooth and find ways to improve it.
- A good understanding & genuine interest in the DeFi space
- A creative problem solver, with a can do attitude
- Highly motivated and proactive; excited to work in a fast paced, autonomous environment
- Computer science is an requirement.
- We convert our industry-leading research and knowledge into your power. This is the best place to gain your knowledge and experience in fintech technologies.
- Excellent and competitive salary package
- Opportunities to gain hands-on experience in cutting-edge technologies.
- M1 Macbook provided & widescreen
- 13 annual leave + 3 sick leave days, social insurance according to Vietnamese laws
- Annual performance review
- 13-month salary
- Working hours: 9 AM - 6 PM, Mon - Fri
- Unlimited potential for career growth because we are fast-growing
- Insurance: Social Insurance, PVI – Health Insurance
- Opportunity to work onsite at the Singapore office along with a chance to meet project clients for business discussion.
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