Job description for Operations - Dispute (Customer Service) at Shopee
Khối vận hành tại Shopee chịu trách nhiệm trong việc vận hành toàn bộ quy trình từ lúc người mua tìm kiếm danh mục hàng hóa trên Shopee cho tới thời điểm họ nhận được món hàng đó. Bên cạnh đó, bộ phận này còn tiến hành phân tích và giám sát chỉ số KPIs trên toàn bộ khu vực, tìm hiểu và đánh giá nguyên nhân khi hệ thống vận hành này gặp vấn đề. Các nhánh nhỏ của bộ phần này bao gồm Dịch vụ khách hàng, Thanh toán, Listings, Lưu kho, Logistics (Hậu cần), Hệ thống hỗ trợ người bán và Xử lý gian lận (Fraud).
Job Description:
Professionally handle dispute cases related to return process
Clarifying the customer's complaints, resolve customer issues or follow escalation process
Get new initiatives to improve processes, daily task
Willing to learn new things and adapt to new environment quickly
Take high responsibility in serving customers by wow Customer Service
Maintain a balance between company policy and customer benefit in decision making
Get good technical knowledge of products
Available to work at weekend
Requirements:
Really love customer service job and company commitment
Good teamwork
Good logical mind-set, task oriented
Analytical with effective negotiation and problem-solving skills
Personality: trust-worthy, careful, proactive
Strong English skills is an advantage
English basic
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Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 5 million talent and 60,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, and Taiwan.