Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Job description for IT Support Specialist at Niagahoster
- Resolving problems with networks and other computer systems;
- Diagnosing system errors and other issues;
- Following up with customers to ensure full resolution of issues;
- Running reports to analyze common complaints and problems;
- Installing or changing software to fix issues;
- Provide accurate information on IT products or services;
- Record events and problems and their resolution in logs;
- Identify and suggest possible improvements on procedures;
- Install, modify, and repair computer hardware and software;
- Clean up computers;
- Replacing or repairing the necessary parts.
- Proven experience as a help desk technician or other IT support role;
- Working experiences in the IT network especially with Mikrotik (IP 4. Hotspot, Routing, Load Balance / Fail Over), cable crimping;
- Hands-on experience and familiarity in managing various OS: Linux (Ubuntu based / CentOS) / Windows / MacOS;
- Able to use some computer software such as LDAP, Unifi, VirtualBox, Zoiper / Issabel / Elastix, (knowing about Ansible will be valued);
- Tech savvy with working knowledge of office automation products, databases and remote control;
- Good understanding of computer systems, mobile devices, network devices, and other tech products;
- Ability to diagnose and resolve various technical issues (hardware, software, system, network);
- Willing to work at our office (Jogja);
- Excellent communication skills;
- Customer-oriented and cool-tempered;
- Analytical and problem-solving skill.
- Have flexible work hours;
- Enjoy working at comfortable office in Yogyakarta;
- Be a part of an inspiring working culture;
- Enjoy being surrounded by smart and driven people;
- Access to reference books, training courses, and international conferences to support your professional development;
- Benefit from other motivational perks such as birthday prize, lottery, a special gift for the best team member, and much more!
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