Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Skills
Job description for IT Support Analyst at PT SYSTEMIQ Lestari Indonesia
- Convene and support coalitions of leaders to shape policies and business strategies that will rapidly transform economic activity
- Work with companies that want to be pioneers in and agent of change towards more sustainable systems
- Co-create and incubate the market solutions most likely to build regenerative economic systems
- Invest our own venture capital and expertise in opportunities with the biggest potential to drive rapid system change
- Direct larger pools of capital into regenerative economic systems, enabling them to scale and multiply.
- Provide 1st and 2nd line support to colleagues on all our IT packages and hardware, in the UK, Germany, Indonesia, Netherlands, France, Brazil and in any other location where the business expands to
- Develop and propose the best solutions in view of our business needs, growth, and culture.
- Identify problems to resolve or follow-up routine customer problems, referring more complex problems to the IT Operations Senior Specialist.
- Working effectively as part of a team on projects as well as by yourself for BAU support tasks.
- Setting up laptops & other hardware.
- Manage the ticketing system, adhere to agreed SLAs and ensure excellent end user customer service
- Liaising with software & hardware vendors, service partners, and third-party companies to obtain product information and resolve technical issues.
- Occasional out-of-hours support may be required.
- At least 5 years’ experience in an IT role with a range of responsibilities
- Native Indonesian speak and also advanced fluency in English
- Relevant degree / qualification
- Customer service mindset and adaptable communication style with different stakeholders
- Proactive and results-driven problem solver
- Project management skills
- Keen interest in new technology and how IT can add value to the business and make people’s life easier at work
- Microsoft OS – Windows 10 PRO
- Office 365 platform
- Exposure to SharePoint online; Intune / Microsoft Endpoint Manager, Azure Active Directory, Conditional Access
- Experience with a variety of online applications
- Supplier and third-party management skills
- Cyber-security awareness and understanding of how business operations link together
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