Job Requirements
Job benefits
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Free food & beverages
Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
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Skills
Job description for IT Global Support Technician at PT Gloster Furniture
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Speaking to end user to quickly get to the root of their problem
- Providing timely and accurate end user feedback
- Talking end user through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved
- Supporting the roll-out of new applications
- Providing support in the form of procedural documentation
- Managing multiple cases at one time
- Testing and evaluating new technologies
- Degree in Computer Science or Information Technology
- Certifications in Microsoft, ITIL, CCNA, & CCNP are advantageous
- Experience with VM Technology
- Prior experience in tech support, desktop support, or a similar role
- Proficiency in Windows/Mac OS
- Experience with remote desktop applications and help desk software
- Attention to detail and good problem-solving skills
- Excellent interpersonal skills
- Good in English written and verbal communication.
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