Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
In need of a laptop or certain devices specifically for work? It's on us. We will provide the necessary tools that you need so you can focus on what you do best and get a job done.
PT. Mindo Small Business Solutions INBOUND AND OUTBOUND CALL AGENT (English) 工作職責
- Initiate & answer phone calls with overseas clients.
- Responding to emails and live chats originating from overseas clients.
- Be in charge of assisting clients with their questions on the vacation rental listings product and helping to ensure they get a resolution for the listings issues.
- Handling and resolving clients' inquiries and complaints.
- Communicating and coordinating with colleagues and internal departments.
- Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors
- Fluently English Speaking with no accent
- Have good problem analysis and problem-solving skills.
- Strong time management and decision making skills.
- Comfortable using computers.
- Fast learner on new software
- Ability to multi-task properly
- Ability to handle stressful situations appropriately
- Preferably have the experience with customer service/call center/banking, telesales/online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage)
- Can successfully communicate with the customer to gather information and learn about their needs and expectations
- Hard worker, patient, highly responsible, punctual, honest, professional, able to work under pressure
- Can adapt to a fast-paced work environment
- Optimistic attitude towards work and with their colleagues
- Willing to work on-site
- Applicants must be willing to work 24 hours shifting system, open to working on graveyard shifts, weekends, and holidays