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Job description for Hardware Architect at Indo Trans Teknologi
- Maintain current knowledge of fleet telematics devices, configurations, firmware, products, and policies and apply knowledge
- Work with vendors and internal team members to troubleshoot devices, configuration, firmware, and software issues
- Conduct R & D, testing and provisioning of all fleet telematics and hardware products
- Document issues and the resolutions
- Identify opportunities for enhancement and efficiencies in department processes
- Conduct training with team members for fleet telematics devices
- Actively and consistently support all efforts to simplify and enhance the customer experience by engaging in process improvement initiatives and sharing ideas
- Maintain excellent relationships with departments interacting with fulfillment
- Bachelor’s degree or above in Electronics Engineering or relevant major
- 3+ years hardware system development experiences
- Solid knowledge of IOT architectures, know how cloud system works
- A creative and curiosity way of working leading to continuous improvements, open minded and willing to accept new challenges
- Ability to handle multiple tasks in a fast paced, changing environment
- Excellent problem solving and decision-making skills
- Exceptional attention to detail
- Self-starter and good analytic skills for improving process tasks and efficiency
- Must be able to handle interruptions and maintain focus
- Exceptional internal/external customer service skills required
- Excellent written and verbal communication skills required including ability to communicate technical information to non-technical audiences
- Ability to learn quickly and work independently
- Customer and team focused attitude
- Fluent in English communication
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