The group has consistently delivered sustainable growth returns for its exclusive range of brands, by repeating its success formulas.
Objective of role:
Ensure all orders are processed and delivered by lead time
The E-commerce Intern oversees the following main functions at Norbreeze:
Working closely with 3PL on collection of goods, order processing and delivery.
Ensure all orders are delivered within lead time
Liaise with Logistics department to schedule for deliveries to and from our owned locations
Monitoring 3PL performance, maintain constant communication and working relation with delivery providers.
Regularly updating of inventory on the online platforms we operate in
Uploading of new products to websites and other distribution channels.
Timely process of 3PL, courier partners and all other invoices
Support Customer Service through the Cocomi Live chat and respond to queries on various platforms and marketplaces
Assist with placement of orders, refunds, exchanges or complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
To ensure all orders are delivered within lead time
Responsible for the entire order fulfilment process
Good communication amongst team and 3PL
Ensure no discrepancy on billings and invoices
Respond to client enquiries on various platforms within 4 hours
Ensure new collection are uploaded to website and marketplaces
Preferred Qualifications / Experience / Attributes:
Currently pursuing a Degree/Diploma Logistics/Supply Chain Management/E-Commerce or equivalent
Working knowledge & experience of various local & international e-commerce platform/systems, both front-end & back-end (eg. Lazada, Shopee, Qoo10, Amazon, Shopify, etc.) is an advantage
Proficient in Microsoft office especially Excel (V lookup & Pivot Table)
Good communication and interpersonal skills
Have strong organisation skill
Able to work under pressure in a fast-paced environment
Meticulous with an eye for details and numbers.
Resourceful, fast and efficient and able to work independently
Ability to multi-task, prioritize and manage time effectively
Good communication skills