Responsibilities and Duties
Oversee and update assigned support service requests.
Handle daily technical support activities on desktop support, data network and server management.
Setup desktop computers and peripherals and test network connections.
Install and test desktop software applications and internet browsers.
Train end users on usage of computer hardware and software.
Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
Adhere to policies as per corporate manuals and directives.
Extend computer support for systems software and hardware.
Setup computers and install software for various applications and programs.
Interact with staff on desktop problems and their resolution.
Network and connect computers within organization to better communication.
Maintain computer peripheral devices like printers and resolve associated problems.
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills