Job Requirements
Job benefits
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Skills
Job description for Customer Support Specialist at Everplate Kitchens Indonesia
- Deliver best-in-class support service to our customers
- Troubleshoot and resolve customer inquiries over the phone and assign unresolved tickets to on-site customer support
- Schedule set-ups with customer and assign tickets to on-site technicians
- Keep up-to-date on product offerings and the latest technology in order to provide relevant solutions to help our customers
- Represent our brand by appearing professional in front of clients
- Maintain high customer satisfaction by meeting strict KPI (Key Performance Index) set by management
- Bachelor Degree, preferably in a communications field if no relevant work experience
- 1-2 years of relevant experience in customer service or hospitality fields
- Ability to communicate in English is a MUST
- Ability to be flexible in work schedule including being punctual and able to work extended hours as needed.
- Experience with both Windows and Mac platforms
- Proactive and resourceful when problem-solving, with a general curiosity to learn
- Ability to stay professional in a stressful work environment
- Ability to take initiative in a constantly-changing work environment (be an owner)
- Great team player and proven communication skills
- Experience with Excel and other data analysis tools is useful but not essential
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